Frequently Asked Questions
Find answers to commonly asked questions about our products, customization services, orders, and delivery.
1. Are all your products handmade?
Yes. Every product at Rooted Artisans is handmade by skilled Indian artisans using traditional techniques. Since each piece is crafted by hand, slight variations in color, texture, or finish make every item unique.
2. Do you offer custom-made products?
Yes. We offer customization services for select products (dimensions, design, finish, engraving, wholesale orders). Contact us with your requirements; we would be happy to assist you.
3. Do you accept wholesale orders?
Absolutely. We accept wholesale and bulk orders from retailers, importers, interior designers, gift shops, and businesses worldwide. Please contact us for pricing and ordering details.
4. Do you ship internationally?
Yes. We ship worldwide. Shipping costs and delivery times vary depending on the destination and order volume.
5. What is the order processing time?
Most orders are processed within 2 to 5 business days. Custom or wholesale orders may require additional production time.
6. What payment methods do you accept?
We accept secure online payments via the methods offered at checkout.
7. Can I return or exchange my order?
Returns and exchanges are accepted in accordance with our return and refund policy. Please review our policy or contact our customer service team for assistance.
8. How can I track my order?
Once your order has shipped, you will receive a tracking number via email or SMS to track your package's progress.
9. Are your products eco-friendly?
We strive to use responsibly sourced materials and support sustainable artisanal production whenever possible.
10. How can you contact Rooted Artisans?
You can reach us via our contact page, by email, or via WhatsApp. Our team will be happy to answer any questions or address any inquiries regarding orders.