We want you to be satisfied with your purchase.

Return Eligibility

You may request a return if:

• The item arrives damaged or defective.
• You receive the wrong product.
• The return request is made within 7 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and returned in its original packaging.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

• Customized or personalized products
• Bulk or wholesale orders
• Products damaged due to misuse or improper handling

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-10 business days, depending on your payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product, we will arrange a replacement or exchange at no additional cost.

Need Assistance?

If you have any questions about shipping, returns, or refunds, please contact our customer support team through our Contact Us page or email. We're always happy to help.

At Rooted Artisans, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through trusted payment providers)
• Order history
• IP address and browser information
• Information you provide through contact forms or customer support

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Respond to your inquiries
• Send promotional emails only if you have chosen to receive them

Payment Security

We do not store your complete payment card details. All payments are processed through secure third-party payment gateways using industry-standard security measures.

Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Enhance your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may use trusted third-party services for:

• Payment processing
• Shipping and logistics
• Website analytics
• Email communication

These service providers receive only the information necessary to perform their services.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no online system can guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of promotional communications

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact us through our Contact Us page or by email.

Rooted Artisans is an online platform offering authentic handcrafted products made by skilled Indian artisans. We reserve the right to modify these Terms & Conditions at any time without prior notice.

All our products are handmade.

As every item is crafted by hand, slight variations in color, texture, dimensions, grain, finish, or design may occur. These variations are a natural characteristic of handcrafted products and should not be considered defects.

Product images are for illustration purposes. Actual products may vary slightly due to lighting, screen settings, and handmade craftsmanship.

• Prices may change without prior notice.
• Prices displayed do not include customs duties or import taxes unless specifically mentioned.
• Customers are responsible for any customs duties, VAT, GST, import taxes, or local charges applicable in their country.

Orders are subject to product availability and acceptance.

We reserve the right to:

• Cancel any order
• Refuse service
• Limit quantities purchased
• Cancel orders suspected of fraud or misuse

If payment has already been received, the applicable refund will be processed.

Payments are processed through secure third-party payment gateways.

Rooted Artisans does not store complete debit or credit card information.

Shipping times shown on the website are estimated only.

Actual delivery may vary because of:

• Weather conditions
• Customs clearance
• Courier delays
• Public holidays
• Unexpected logistical issues

Rooted Artisans is not responsible for delays caused by shipping carriers or customs authorities.

For international shipments, customers are responsible for:

• Customs duties
• Import taxes
• Local government charges
• Clearance fees

These charges are determined by the destination country's customs department and are beyond our control.

Returns are accepted only according to our Shipping & Returns Policy.

Customized, personalized, and wholesale orders cannot be returned unless the product is damaged or incorrect.

Refunds are processed after inspection of the returned item.

Orders may be cancelled before production or dispatch.

Once a handcrafted product has entered production or has been shipped, cancellation may not be possible.

Customized orders cannot be cancelled after production has started.

All content on this website, including:

• Logo
• Brand Name
• Product Images
• Website Design
• Text
• Graphics
• Videos
• Icons

is the intellectual property of Rooted Artisans and may not be copied, reproduced, distributed, or used without written permission.

You agree not to:

• Violate any applicable law
• Upload malicious software
• Attempt unauthorized access
• Misuse the website
• Copy website content
• Interfere with website operations

Rooted Artisans shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Website use
• Product use
• Shipping delays
• Technical issues
• Third-party services

Our total liability shall not exceed the amount paid for the relevant order, where permitted by law.

Rooted Artisans shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemic
• Government restrictions
• War
• Labor strikes
• Power failures
• Transportation disruptions

Your personal information is handled according to our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in that policy.

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the jurisdiction of the competent courts in India.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through mutual discussion and negotiation.

Rooted Artisans may revise these Terms & Conditions at any time.

Updated versions will be published on this page with the revised "Last Updated" date.

For any questions regarding these Terms & Conditions, please contact us through our Contact Us page or the email address provided on our website.